Customer Benefits of Interactive Teller Machines
Renasant strives for simplicity and efficiency – especially when it comes to the busy lives of our customers. That’s why we’ve installed Interactive Teller Machines (ITMs) throughout various markets, and are adding more.
ITMs are more than a place to get cash – they’re a place to conduct your everyday banking transaction. You are able to deposit cash or checks with a cash back option, withdraw funds, cash checks, transfer money, make loan payments, and update your account information. Customers of Renasant can even exchange bills with a Virtual Banker if needed. When you visit a Renasant ITM, you’re speaking with an actual banker who will conveniently make your transaction as if you were in the branch.
Check out the benefits of Renasant ITMs below:
We understand from time to time you can’t get to the bank before it closes. Our Virtual Bankers are here to serve you from 8:00 a.m. until 6:00 p.m. each weekday.
Dedicated bankers for each session
Renasant ITMs provide one-on-one customer service with convenience and efficiency in mind to help guide you through your transaction. Transactions with our Virtual Bankers average three to four minutes, the average wait time for a Virtual Banker to appear on-screen is 10-15 seconds, and transactions can be conducted in either English or Spanish.
No deposit slip needed
Renasant ITMs do not require a deposit slip when making a deposit. Our Virtual Bankers will handle that for you.
No debit card needed
Lost your debit card? No problem. You won’t need it at Renasant ITMs, as we’ll be able to use other pieces of information to serve you.
Receive an image of your check
Everything during your transaction will be recorded on the receipt you receive post-transaction – even the image of the check you deposited.
Saturday banking hours
We’ve all needed to visit the bank on a Saturday. Renasant ITMs are staffed with Virtual Bankers from 8:00 a.m. – 1:00 p.m. on Saturdays.