Mukti Patel

In a digital world, why is it important to still have a personal banker?

Digital adoption is a very good and advanced way of banking. The pandemic has accelerated that. It also provides a lot of convenience for our clients. So, it is definitely helpful, but I always feel that there is nothing like a personal banker. You would need a personal banker for the clients who do not want to do digital banking. They want that personal one-on-one experience. There's always the complicated banking issues, which I feel that you have to be in contact with a person to really address those needs and help the client.

Why do you think Renasant was named 2021 Best Bank in Georgia?

Renasant Bank is like a cluster of small community banks. We provide community with personal financial services through our branches. We are also involved in every community in our footprint, but there is a significant advantage in that we also provide all the technological services and products that the big banks offer. That provides an amazing banking experience for all our clients.

Tell Us a Fun Fact about Yourself!

I was born to Indian parents in Africa. I graduated high school and started a career in insurance in England, and I raised a family in America. I feel that the diversified upbringing that I have had in three different continents has really made me humble and understanding of people from different walks of life.